Terms and Conditions

This web site is owned and operated by TROPIKA Laser + Skin and will be referred to as “We”, “our” and “us” in this Terms of Use policy. By using this site, you agree to the Terms & Conditions of this web site (‘the web site’), which is set out on this web site page.

USING OUR WEBSITE

When using this web site you agree to be legally bound by these terms and conditions as they may be modified and posted to our web site from time to time. Without prejudice to the above, by using or accessing our website, you agree to be legally bound by these terms and conditions of use as they apply to your use of or access to our website. If you do not wish to be bound by these terms and conditions then you may not use our website. You must ensure that the personal information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details. For more information about how we deal with your personal information, please read our privacy policy on this website.

COPYRIGHT

The contents of our web site are protected by international copyright laws and other intellectual property rights. We, or other third party licensors, are the owner of these rights. All product and company names and logos mentioned in our web site are the trade marks, service marks or trading names of their respective owners, including us. You may download material from our web site for the sole purpose of using it as a information resource for our services. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our web site including, but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so.

CHILDREN POLICY

TROPIKA Laser + Skin have responsibility to all clientele and their safety. This is why we cannot allow children under the age of 14 into our treatment rooms without a parent or guardian present. Please be advised we do not offer treatments to children under the age of 14. Retail products may be sold to people aged 14 years and over with the consent of a parent or guardian. Before a child aged between 14 and 18 years of age can commence a treatment, they must have signed consent from a parent or guardian on our a consultation form provided by TROPIKA Laser + Skin.

As we do not currently have child safe areas on our premises, children aged 7 years and below cannot be left unattended in our clinics. If you need to rebook your appointment call 03 9429 8081. Please ensure you give 24hrs notice to avoid booking cancellation fees.

REFUND POLICY

All new clients should arrive 10 minutes prior to scheduled appointment time in order to complete consultation paperwork.

TROPIKA Laser + Skin does not provide a refund on services or products unless there is major fault or problem in the product or service. In the case of a major fault or problem with the service or product, a refund amount will be issued effective of the original price paid for the treatment. This is subject to and includes the price paid during a promotion and or sale or, if outside of a sale or promotion, original treatment cost.

Treatments and services are non-refundable and non-transferable to other treatments and individuals. All refunds must be claimed by the original client. No refunds will be processed for family members, friends or a spouse on behalf of the original client.

Pre-paid treatment programs will expire effective immediately after the treatment has passed the treatment issue date. “Use-by” extensions will not be granted.

Under Australian consumer law refunds or exchanges may be granted where there is major fault/problem in the product or service.

PRICING AND PACKAGES POLICY

Pricing of products and services are subject to change at any time without any prior warning or notices.

Treatment prices may vary from client to client based on individual programs and recommendations of product or service tailored for specific needs.

When purchasing either a six pre-paid treatment program or ten prepaid treatment program, payment for the program must be made in full prior to first treatment. The client hereby acknowledges that the fee for pre-paid packages is non-refundable in part or whole, including in the event that a client circumstances change, the client is unable to attend or opts to discontinue the treatment.

All treatments provided by TROPIKA Laser + Skin are non transferable in part or whole to any other treatment or individuals.

Treatment programs when purchased as combined/bundled areas must be redeemed together on the same day (i.e. the areas purchased in this package cannot be redeemed over separate appointments). In the circumstances that the client is unable to treat multiple / specific area/s on the day they will forfeit that session.

We require 24 hours notice for any appointment cancellation. Failure to attend an appointment or notify the clinic of cancellation within 24 hours of your appointment will result in the forfeit of the prepaid package fee of that particular appointment or 25% of the full-price of the session. Please see our cancellation & refund policy for further information.

All pre-paid treatments have an expiry, which is not extendable and commences from the purchase date. Single laser hair removal prepaid treatments of six treatments or less have a 12-month expiry.

All single-package skin treatments have a 12 month expiry. All six-package skin Treatments have an 18 month expiry. All ten package skin treatments have a 24 month expiry.

All sale  prices are valid during the promotional period only. Any requests for sale item pricing after the promotional period will not be accepted.

 

GIFT CARDS

All gift vouchers must be sold directly by TROPIKA Laser + Skin or a direct distributor of TROPIKA Laser +  Skin

All TROPIKA Laser + Skin gift vouchers will expire after 12 months from their issue date

Any gift vouchers not claimed within 12 months will be automatically forfeited

Gift Vouchers are non refundable

Gift Vouchers must have a valid code or barcode written on the voucher to be claimable in TROPIKA Laser + Skin Clinics.

Gift Vouchers may still be used without the original voucher if the client has the code or barcode number.

Gift Vouchers cannot be reloaded or their balance increased after date of issue. Cash will not be given for any unused or remaining balance after the expiry date of the voucher. Unused balance on expiry of this voucher will not be refunded or credited. Purchases exceeding the available balance require a sum difference to be paid by other method. We reserve the right to change any terms contained in these Terms and Conditions of Use.

 

TROPIKA Laser + Skin Prepaid Hair Removal use by Policy

Prepaid course of 10 or more expire after 24 Months from purchase date

Prepaid course of 6 or less expire after 18 months from purchase date

Single purchase treatments expire after 12 months from purchase date

ALL prepaid treatments are non refundable and non transferable

There will be no refund on sale items including all services, products and vouchers

TROPIKA Laser + Skin PEELS

Prepaid course of 10 or more expire 24 months from purchase date

Prepaid course of 6 or less expire 18 months from purchase date

Single purchase treatments expire after 12 months from purchase date

ALL prepaid treatments are non refundable and non transferable

There will be no refund on sale items including all services, products and vouchers

TROPIKA Laser + Skin SKIN NEEDLING

Prepaid course of 8 or more expire 24 months from purchase date

Prepaid course of 4 or less expire 18 months from purchase date

Single purchase treatments expire after 12 months from purchase date

ALL prepaid treatments are non refundable and non transferable

There will be no refund on sale items including all services, products and vouchers

CANCELLATION POLICY

Due to the nature of our business, we have a strict cancellation policy. We ask all clients to respect our cancellation terms and abide by all policy rules stated.

We require 24 hours notice for all appointment cancellations.

If less than 24 hours notice is given, TROPIKA Laser + Skin reserves the right to charge 25% of the full value of the treatment/s which must be paid before any further service or product is provided.

Appointments that are not attended without valid reason will incur a charge of 25% off the full treatment/s cost. Rescheduling will incur no cost if TROPIKA Laser + Skin is contacted and notified 24 hours before the original appointment time.

Pre-Paid appointments not attended with forfeit the treatment from their package.

Tropika Reasons to Improve Skin
Tropika Reasons to Improve Skin